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The customer is always Dwight : how to achieve 100% quality the first time, every time

Author: Video Arts Limited.
Publisher: Northbrook, Ill. : Video Arts Ltd., ©1988.
Edition/Format:   VHS video : VHS tape : NTSC color broadcast system   Visual material : EnglishView all editions and formats
Summary:
Discusses how to achieve 100% quality in all areas of work; not just production but sales, accounts, distribution, administration--every department or section of the organization--by using "Process Management" to get things right the first time.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Video Arts Limited.
ISBN: 0906607582 9780906607589
OCLC Number: 21258110
Notes: Container title: Training messages that stick.
Title on video flashes from "The customer is always right" to "The customer is always Dwight."
Credits: Editor, Marytn Stretten.
Cast: Cast: Andrew Sachs, Edward Hardwicke, Edborah Norton, Kevin Whately.
Description: 1 videocassette (VHS) (22 min.) : sound, color ; 1/2 in. in container 27 x 32 x 7 cm + 1 guide
Details: Colour recording system: NTSC.; VHS.
Other Titles: Customer is always right
How to achieve one hundred percent quality the first time, every time
Training messages that stick
Responsibility: features Andrew Sachs ; editor, Martyn Stretton ; written by John Lloyd ; director, Graeme Garden.

Abstract:

Discusses how to achieve 100% quality in all areas of work; not just production but sales, accounts, distribution, administration--every department or section of the organization--by using "Process Management" to get things right the first time.

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