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The customer is not always right : hilarious and horrific tales of customers gone wrong

Author: A J Adams
Publisher: Kansas City : Andrews McMeel Publ., ©2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the  Read more...
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Details

Genre/Form: Humor
Document Type: Book
All Authors / Contributors: A J Adams
ISBN: 9780740785788 0740785788
OCLC Number: 491401565
Description: 252 pages : illustrations ; 18 cm
Responsibility: A.J. Adams.

Abstract:

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.

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