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Customer loyalty guaranteed : create, lead, and sustain remarkable customer service

Author: Chip R Bell; John R Patterson
Publisher: Avon, Mass. : Adams Media, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Shows leaders how to awaken the "spirit to serve" in employees. This work includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Chip R Bell; John R Patterson
ISBN: 1598694685 9781598694680
OCLC Number: 125403498
Description: xxi, 233 pages ; 18 cm
Responsibility: Chip R. Bell and John R. Patterson.
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