skip to content
The customer rules : the 39 essential rules for delivering sensational service Preview this item
ClosePreview this item
Checking...

The customer rules : the 39 essential rules for delivering sensational service

Author: Lee Cockerell
Publisher: New York : Crown Business, [2013]
Edition/Format:   Book : English : First editionView all editions and formats
Database:WorldCat
Summary:
The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Lee Cockerell
ISBN: 9780770435608 0770435602
OCLC Number: 827119548
Notes: Includes index.
Description: xiv, 189 pages ; 20 cm
Contents: Customer service is not a department --
You win customers one at a time and lose them a thousand at a time --
Great service follows the law of gravity --
Don't get bored with the basics --
Ask yourself, "What would mom do?" --
Be an ecologist --
Look sharp --
Always act like a professional --
Hire the best cast --
Be your own Shakespeare --
Become an expert at creating experts --
Rehearse, rehearse, rehearse --
Expect more to get more --
Treat customers the way you'd treat your loved ones --
Be like a bee --
Know the truth, the whole truth, and nothing but the truth --
Listen up --
Be a copycat --
Fish where the fishermen ain't --
Be a wordsmith--language matters --
Make yourself available --
Always be the giving one --
If they say they want horses, give them a motorcar --
Don't just make promises, make guarantees --
Treat every customer like a regular --
Serve to win --
Make ASAP your standard deadline --
Know the difference between needs and wants --
Have a geek on your team --
Be relentless about details --
Be reliable --
Don't give the responsibility without the authority --
Never, ever argue with a customer --
Never say no--except "No problem" --
Be flexible --
Apologize like you really mean it --
Surprise them with something extra --
Keep doing it better --
Don't try too hard.
Responsibility: Lee Cockerell.

Abstract:

The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(2)

User lists with this item (1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


<http://www.worldcat.org/oclc/827119548>
library:oclcnum"827119548"
library:placeOfPublication
owl:sameAs<info:oclcnum/827119548>
rdf:typeschema:Book
schema:about
schema:about
schema:about
schema:about
schema:about
schema:bookEdition"First edition."
schema:creator
schema:datePublished"2013"
schema:description"The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity."@en
schema:exampleOfWork<http://worldcat.org/entity/work/id/1127009859>
schema:inLanguage"en"
schema:name"The customer rules : the 39 essential rules for delivering sensational service"@en
schema:url
schema:workExample

Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.