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Customer service excellence

Author: Debra J MacNeill
Publisher: Burr Ridge, Ill. : Business One Irwin/Mirror Press, ©1994.
Series: Business skills express series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Debra J MacNeill
ISBN: 1556239696 9781556239694
OCLC Number: 27265922
Description: xiii, 95 pages : illustrations ; 26 cm.
Contents: Building a foundation --
Understanding your customers --
Uncovering customer needs --
Communication is the key --
A five-star approach to problem resolution --
Lasting impressions --
A plan for action.
Series Title: Business skills express series.
Responsibility: Debra J. MacNeill.

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