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Customer service in academic libraries : tales from the front line

Author: Stephen Mossop
Publisher: Waltham, MA : Chandos Publishing, [2016]
Series: Chandos information professional series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Customer Service in Academic Libraries draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer  Read more...

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Document Type: Book
All Authors / Contributors: Stephen Mossop
ISBN: 184334758X 9781843347583
OCLC Number: 932817694
Description: xxii, 129 pages : illustrations ; 23 cm.
Contents: 1. "Customer service" : what's the big deal? --
2. Staffing the frontline --
3. Marshalling a century of experience : customizing services for the next generation of users --
4. Customer service in a 24/7 environment : the exeter experience --
5. Customer service at Victoria University, St. Albans Campus Library --
6. Innovations in user services a Sabanci University Information Center --
7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment --
8. Where next for the "front line"?
Series Title: Chandos information professional series.
Responsibility: edited by Stephen Mossop.

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