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Customer service skills CD-ROM

Author: Cailein Gillespie; University of Strathclyde.
Publisher: [Oxford] : Butterworth Heinemann, ©2001.
Edition/Format:   Print book : Document   Computer File : EnglishView all editions and formats
Database:WorldCat
Summary:

By means of role play, this CD-ROM provides an effective and flexible tool which can be used according to the particular needs of an organization. It demonstrates professional skills that can be used  Read more...

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Details

Material Type: Document
Document Type: Book, Computer File
All Authors / Contributors: Cailein Gillespie; University of Strathclyde.
ISBN: 075065208X 9780750652087
OCLC Number: 159568301
Notes: Title from start screen.
Description: 1 CD-ROM : sound, color ; 4 3/4 in.
Details: System requirements: IBM compatible PC; 64MB RAM; Windows 98 or later; 20MB of free hard disk space.; System requirements: Macintosh; G3 processor or later; 64MB RAM; Mac OS 8.6 or later; 20MB of free hard disk space.
Contents: Consists of 36 role plays highlighting good and bad practice for the three scenarios (Business meeting, Single tourist, and Father and child) in the following areas: Marketing and public relations; Suggestive selling; Guest relations; Responding to client concerns; Reading the guest; Building rapport. It also contains a quality service analysis report.
Responsibility: Cailein Gillespie.

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