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Customer service : the heart of a library

Author: Hardy R Franklin; American Library Association.; Library Video Network.; ALA Video.
Publisher: [Towson, MD] : Produced by Library Video Network, ©1993.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
American Library Association President, Hardy Franklin, discusses his theme of customer service to improve the quality and profile of America's libraries.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Hardy R Franklin; American Library Association.; Library Video Network.; ALA Video.
ISBN: 1566410169 9781566410168
OCLC Number: 29783457
Notes: "ALA Video/Library Video Network"--Cassette label.
Credits: Writer, Hardy R. Franklin.
Performer(s): Hardy Franklin.
Description: 1 videocassette (24 min.) : sd., col. ; 1/2 in.
Details: VHS.
Responsibility: written by Hardy R. Franklin ; presented by the American Library Association.

Abstract:

American Library Association President, Hardy Franklin, discusses his theme of customer service to improve the quality and profile of America's libraries.

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