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The customer's victory : from corporation to co-operation

Author: François Dupuy
Publisher: Bloomington : Indiana University Press, 1999.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

The Customer s Victory describes and analyses how managers need to understand organizations in order to effectively implement the changes necessary to operate in today s competitive environment."

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: François Dupuy
ISBN: 0253335280 9780253335289 0253212898 9780253212894
OCLC Number: 39756554
Description: vii, 157 pages ; 24 cm
Contents: The organization, concreteness, complexity --
The customer's victory --
What is a bureaucracy? --
A requiem for bureaucracy --
On the difficulty of change and it's management --
The frame of reference --
Listening to bureaucrats and changing bureaucracy --
Towards new organizations?
Other Titles: Client et le bureaucrate.
Responsibility: François Dupuy.

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