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The customer's victory : from corporation to co-operation

Author: François Dupuy
Publisher: Houndmills, Basingstoke, Hampshire [England] : Macmillan, 1999.
Series: Macmillan business
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive  Read more...

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Document Type: Book
All Authors / Contributors: François Dupuy
ISBN: 0333750225 9780333750223
OCLC Number: 41386141
Language Note: Translated from the French.
Notes: "First published in France as Le client et le bureaucrate by Dunod, Paris, 1998"--Title page verso.
Description: vii, 157 pages : illustrations ; 24 cm.
Contents: Introduction PART ONE: THE PROBLEM The Organisation, Concreteness, Complexity The Customer's Victory What is a Bureaucracy? A Requiem for Bureaucracy PART TWO: THE PROCESS On the Difficulty of Change and the Difficulty of Managing Change The Frame of Reference Listening to Bureaucrats and Changing Bureaucracy Conclusion: Towards New Organisations?
Series Title: Macmillan business
Other Titles: Client et le bureaucrate.
Responsibility: François Dupuy.

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