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Dealing with aggressive behaviour

Author: Peter Weston; Channel 1 Creative Media.
Publisher: Boronia, VIC : Channel 1 Creative Media, 2009.
Series: Human resource management online (video)
Edition/Format:   eVideo : Clipart/images/graphics : EnglishView all editions and formats
Summary:
Encountering aggressive behaviour in the workplace results in increased stress levels, higher incidences of absenteeism, lowered productivity, damaged morale and a poor company image. In this video a presenter takes you through 3 different dramatised scenarios featuring aggressive behaviour. The first 2 scenarios feature aggressive behaviour from the public--a customer and a patient. The final scenario shows  Read more...
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Details

Genre/Form: Educational films
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Peter Weston; Channel 1 Creative Media.
OCLC Number: 898083299
Language Note: In English.
Notes: Title from resource description page (viewed Oct. 27, 2014).
Description: 1 online resource (14 min.).
Series Title: Human resource management online (video)
Responsibility: produced by Peter Weston.

Abstract:

Encountering aggressive behaviour in the workplace results in increased stress levels, higher incidences of absenteeism, lowered productivity, damaged morale and a poor company image. In this video a presenter takes you through 3 different dramatised scenarios featuring aggressive behaviour. The first 2 scenarios feature aggressive behaviour from the public--a customer and a patient. The final scenario shows aggressive behaviour between co-workers. Each scenario initially shows the harassed worker reacting badly to the situation, not staying calm and in control. Interactive pause breaks encourage group discussions about the ways viewers could handle the situation in a more effective and competent manner. The video discusses "rules" and strategies, such as the "LASSIE" system for dealing with aggressive behaviour. Both scenarios are then resolved with the harassed workers effectively employing the new strategies that have been discussed.

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Linked Data


Primary Entity

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   rdfs:comment "Unknown 'gen' value: cig" ;
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