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Dealing with demanding customers : how to turn complaints into opportunities

Author: David M Martin; Institute of Management (Great Britain)
Publisher: London : Pitman Pub. [for] IM, the Institute of Management, 1994.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life  Read more...

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Document Type: Book
All Authors / Contributors: David M Martin; Institute of Management (Great Britain)
ISBN: 0273607294 9780273607298
OCLC Number: 32021042
Performer(s): At foot of title: The Institute of Management Foundation.
Description: ix, 182 pages ; 24 cm
Responsibility: David M. Martin.

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