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Dealing with difficult customers.

Author: Cambridge Educational (Firm)
Publisher: Lawrenceville, NJ : Cambridge Educational, 2005.
Edition/Format:   DVD video : EnglishView all editions and formats
Database:WorldCat
Summary:
This video's step-by-step dramatizations and coaching clearly show the do's and don'ts of addressing irate patrons, focusing on body language, active listening, and exceeding expectations of good service. Also establishes safety boundaries.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Cambridge Educational (Firm)
ISBN: 1421328933 9781421328935
OCLC Number: 77501559
Description: 1 videodisc (26 min.) : sound, color ; 4 3/4 in.
Details: DVD.

Abstract:

This video's step-by-step dramatizations and coaching clearly show the do's and don'ts of addressing irate patrons, focusing on body language, active listening, and exceeding expectations of good service. Also establishes safety boundaries.

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Primary Entity

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