skip to content
Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions Preview this item
ClosePreview this item
Checking...

Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions

Author: Roberta Cava
Publisher: London : Piatkus, 1990
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. The aim of this book is to teach the techniques which will improve the reader's  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Roberta Cava
ISBN: 0749910194 9780749910198 0749910917 9780749910914
OCLC Number: 26551836
Notes: Previous control number B90-44390.
Description: vi, 180 pages ; 22 cm
Contents: Understanding behaviour and its effects --
Basic communication skills --
communication techniques for specific situations --
Dealing with difficult clients --
Dealing with difficult supervisors --
Dealing with difficult co-workers --
Dealing with difficult subordinates.
Responsibility: Roberta Cara.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/26551836> # Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions
    a schema:CreativeWork, schema:Book ;
    library:oclcnum "26551836" ;
    library:placeOfPublication <http://dbpedia.org/resource/London> ; # London
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/5453768684#Thing/humans> ; # Humans
    schema:about <http://dewey.info/class/302.2/e20/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/5453768684#Topic/mitmensch> ; # Mitmensch
    schema:about <http://id.worldcat.org/fast/983752> ; # Job stress
    schema:about <http://id.worldcat.org/fast/977374> ; # Interpersonal conflict
    schema:about <http://id.loc.gov/authorities/subjects/sh85148135> ; # Work--Psychological aspects
    schema:about <http://experiment.worldcat.org/entity/work/data/5453768684#Topic/mitarbeiter> ; # Mitarbeiter
    schema:about <http://experiment.worldcat.org/entity/work/data/5453768684#Topic/umgang> ; # Umgang
    schema:about <http://id.worldcat.org/fast/962811> ; # Human behavior
    schema:about <http://id.worldcat.org/fast/977344> ; # Interpersonal communication
    schema:about <http://id.worldcat.org/fast/977397> ; # Interpersonal relations
    schema:about <http://id.worldcat.org/fast/1180203> ; # Work--Psychological aspects
    schema:about <http://experiment.worldcat.org/entity/work/data/5453768684#Topic/problemgruppe> ; # Problemgruppe
    schema:bookFormat bgn:PrintBook ;
    schema:creator <http://viaf.org/viaf/37789990> ; # Roberta Cava
    schema:datePublished "1991" ;
    schema:datePublished "1990" ;
    schema:description "Understanding behaviour and its effects -- Basic communication skills -- communication techniques for specific situations -- Dealing with difficult clients -- Dealing with difficult supervisors -- Dealing with difficult co-workers -- Dealing with difficult subordinates."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/5453768684> ;
    schema:inLanguage "en" ;
    schema:name "Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions"@en ;
    schema:productID "26551836" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/26551836#PublicationEvent/london_piatkus_1990_1991printing> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/5453768684#Agent/piatkus> ; # Piatkus
    schema:workExample <http://worldcat.org/isbn/9780749910914> ;
    schema:workExample <http://worldcat.org/isbn/9780749910198> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GB9222859> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/26551836> ;
    .


Related Entities

<http://dbpedia.org/resource/London> # London
    a schema:Place ;
    schema:name "London" ;
    .

<http://id.loc.gov/authorities/subjects/sh85148135> # Work--Psychological aspects
    a schema:Intangible ;
    schema:name "Work--Psychological aspects"@en ;
    .

<http://id.worldcat.org/fast/1180203> # Work--Psychological aspects
    a schema:Intangible ;
    schema:name "Work--Psychological aspects"@en ;
    .

<http://id.worldcat.org/fast/962811> # Human behavior
    a schema:Intangible ;
    schema:name "Human behavior"@en ;
    .

<http://id.worldcat.org/fast/977344> # Interpersonal communication
    a schema:Intangible ;
    schema:name "Interpersonal communication"@en ;
    .

<http://id.worldcat.org/fast/977374> # Interpersonal conflict
    a schema:Intangible ;
    schema:name "Interpersonal conflict"@en ;
    .

<http://id.worldcat.org/fast/977397> # Interpersonal relations
    a schema:Intangible ;
    schema:name "Interpersonal relations"@en ;
    .

<http://id.worldcat.org/fast/983752> # Job stress
    a schema:Intangible ;
    schema:name "Job stress"@en ;
    .

<http://viaf.org/viaf/37789990> # Roberta Cava
    a schema:Person ;
    schema:familyName "Cava" ;
    schema:givenName "Roberta" ;
    schema:name "Roberta Cava" ;
    .

<http://worldcat.org/isbn/9780749910198>
    a schema:ProductModel ;
    schema:isbn "0749910194" ;
    schema:isbn "9780749910198" ;
    .

<http://worldcat.org/isbn/9780749910914>
    a schema:ProductModel ;
    schema:isbn "0749910917" ;
    schema:isbn "9780749910914" ;
    .

<http://www.worldcat.org/title/-/oclc/26551836>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/26551836> ; # Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions
    schema:dateModified "2018-09-26" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.