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|All Authors / Contributors:||Harvard Business School.|
|Description:||ix, 140 p. ; 22 cm.|
What types of people must you deal with?. Today's angry workplace : an interview with R. Brayton Bowen ; Crabs, cranks, and curmudgeons : how to manage difficult people / Constantine von Hoffman ; Don't just do something, sit there / David Whitemyer ; Will you help or heave your underperformers? / Paul Michelman ; Consequences : the secret to holding people accountable / Lila Booth --
Are you causing problem behavior?. Don't avoid conflicts, manage them / Monci J. Williams ; How to handle difficult behaviors / Ken Cloke and Joan Goldsmith ; When to walk away from a fight / Rebecca M. Saunders ; Five questions about business/personal relationships with Ronna Lichtenberg ; The four myths of feedback / Jamie Higgins and Diana Smith --
How should you communicate with difficult people?. Managing negativity ; Checklist for conducting a disciplinary conversation / Edward Prewitt ; Performance review anxiety / Beverly Ballaro ; "I just can't bring myself to talk about that with her" : how to have difficult conversations ; The communication secrets of executive coaches : how to have conversations that lead to action / Nick Morgan ; Feedback in the future tense / Hal Plotkin.
|Series Title:||Results-driven manager series.|