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Dealing with difficult people.

Author: Harvard Business School.
Publisher: Boston : Harvard Business School Press, ©2005.
Series: Results-driven manager series.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers."--Jacket.
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Document Type: Book
All Authors / Contributors: Harvard Business School.
ISBN: 9781591396345 1591396344
OCLC Number: 55068023
Description: ix, 140 pages ; 22 cm.
Contents: Introduction --
What types of people must you deal with?. Today's angry workplace : an interview with R. Brayton Bowen ; Crabs, cranks, and curmudgeons : how to manage difficult people / Constantine von Hoffman ; Don't just do something, sit there / David Whitemyer ; Will you help or heave your underperformers? / Paul Michelman ; Consequences : the secret to holding people accountable / Lila Booth --
Are you causing problem behavior?. Don't avoid conflicts, manage them / Monci J. Williams ; How to handle difficult behaviors / Ken Cloke and Joan Goldsmith ; When to walk away from a fight / Rebecca M. Saunders ; Five questions about business/personal relationships with Ronna Lichtenberg ; The four myths of feedback / Jamie Higgins and Diana Smith --
How should you communicate with difficult people?. Managing negativity ; Checklist for conducting a disciplinary conversation / Edward Prewitt ; Performance review anxiety / Beverly Ballaro ; "I just can't bring myself to talk about that with her" : how to have difficult conversations ; The communication secrets of executive coaches : how to have conversations that lead to action / Nick Morgan ; Feedback in the future tense / Hal Plotkin.
Series Title: Results-driven manager series.

Abstract:

"Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers."--Jacket.

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