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Dealing with difficult people

Author: Roberta Cava
Publisher: Sydney, N.S.W. : Pan Macmillan, 2000.
Edition/Format:   Print book : English : Rev. edView all editions and formats
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Document Type: Book
All Authors / Contributors: Roberta Cava
ISBN: 0732910161 9780732910167
OCLC Number: 155845983
Notes: "How to deal with nasty customers, demanding bosses and uncooperative colleagues"--Cover.
Description: x, 224 pages ; 23 cm
Contents: Understanding behaviour and its effects --
Dealing with manipulators --
Basic communication skills --
Dealing with difficult clients --
Dealing with difficult supervisors --
Dealing with difficult co-workers --
Dealing with difficult subordinates --
Conclusion: Are you ready for success?
Responsibility: Roberta Cava.

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