Find a copy online
Links to this item
Find a copy in the library
Finding libraries that hold this item...
|Additional Physical Format:||Online version:
Death and life of the American quality movement.
New York : Oxford University Press, 1995
|Material Type:||Internet resource|
|Document Type:||Book, Internet Resource|
|All Authors / Contributors:||
Robert E Cole
|Description:||xiii, 242 pages : illustrations ; 24 cm|
|Contents:||A Baldrige examiner's assessment of U.S. total quality management / George S. Easton --
Quality, strategy, and competitiveness / James Belohlav --
Quality, participation, and competitiveness / Robert E. Cole, Paul Bacdayan, and B. Joseph White --
Marketing and total quality management / Raymond Kordupleski, Roland Rust, and Anthony Zahorik --
Downsizing, quality, and performance / Kim Cameron --
Total quality management in a small, high-technology company / Michael J. Price and E. Eva Chen --
"Working on the work" to make enterprisewide quality improvement / Phillip E. Wilson --
Quality improvement as survival strategy at Southern Pacific / James M. Carman --
Vision, values, milestones : Paul O'Neill starts total quality / Peter J. Kolesar --
A perspective on quality activities in American firms / Noriaki Kano.
|Responsibility:||edited by Robert E. Cole.|
"Show[s] that quality programs cannot succeed without committed leadership from top management, decentralized decision making, cross-functional organizational structure, and supportive reward