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The death and life of the American quality movement

Author: Robert E Cole
Publisher: New York : Oxford University Press, 1995.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"In a clear, nontechnical style, leading quality practitioners and researchers examine the critical issues in quality and propose powerful strategies for different sizes and types of firms. They outline seven key elements for a successful quality program: provide leadership from top management; focus intensively on meeting customer needs; emphasize the quality of business processes from both an internal and external
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Additional Physical Format: Online version:
Death and life of the American quality movement.
New York : Oxford University Press, 1995
(OCoLC)624446181
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert E Cole
ISBN: 0195092066 9780195092066
OCLC Number: 31331439
Description: xiii, 242 pages : illustrations ; 24 cm
Contents: A Baldrige examiner's assessment of U.S. total quality management / George S. Easton --
Quality, strategy, and competitiveness / James Belohlav --
Quality, participation, and competitiveness / Robert E. Cole, Paul Bacdayan, and B. Joseph White --
Marketing and total quality management / Raymond Kordupleski, Roland Rust, and Anthony Zahorik --
Downsizing, quality, and performance / Kim Cameron --
Total quality management in a small, high-technology company / Michael J. Price and E. Eva Chen --
"Working on the work" to make enterprisewide quality improvement / Phillip E. Wilson --
Quality improvement as survival strategy at Southern Pacific / James M. Carman --
Vision, values, milestones : Paul O'Neill starts total quality / Peter J. Kolesar --
A perspective on quality activities in American firms / Noriaki Kano.
Responsibility: edited by Robert E. Cole.
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Abstract:

This study describes the importance of total quality management to an organization's competitive success. Using material derived from an issue of the "California Management Review", it is devoted to  Read more...

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"Show[s] that quality programs cannot succeed without committed leadership from top management, decentralized decision making, cross-functional organizational structure, and supportive reward Read more...

 
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    schema:description "A Baldrige examiner's assessment of U.S. total quality management / George S. Easton -- Quality, strategy, and competitiveness / James Belohlav -- Quality, participation, and competitiveness / Robert E. Cole, Paul Bacdayan, and B. Joseph White -- Marketing and total quality management / Raymond Kordupleski, Roland Rust, and Anthony Zahorik -- Downsizing, quality, and performance / Kim Cameron -- Total quality management in a small, high-technology company / Michael J. Price and E. Eva Chen -- "Working on the work" to make enterprisewide quality improvement / Phillip E. Wilson -- Quality improvement as survival strategy at Southern Pacific / James M. Carman -- Vision, values, milestones : Paul O'Neill starts total quality / Peter J. Kolesar -- A perspective on quality activities in American firms / Noriaki Kano."@en ;
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