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Defining IT Success through the Service Catalog.

Author: Troy DuMoulin; Rodrigo Flores; Bill Fine
Publisher: Zaltbommel : Van Haren Pub., 2007.
Series: PINK.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This publication covers the immensely popular topic of Service Catalogs. A fundamental tool for all IT practitioners this expert guidance provides a practical readable approach to this topic.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Troy DuMoulin; Rodrigo Flores; Bill Fine
ISBN: 9789087532215 9087532210 9789401801164 9401801169
OCLC Number: 437213189
Description: 1 online resource (117 pages).
Contents: Colophon; Table of Contents; Acknowledgements; Preface; About Pink Elephant; 1 Why Service Catalogs?; 2 IT Services; 3 Service Offerings, Agreements and Service Requests; 4 Implementing SLM; 5 Defining The Business-Focused Service Catalog; 6 A Step-by-step Approach to IT Success; 7 Guide To Supplemental Materials.
Series Title: PINK.

Abstract:

This publication covers the immensely popular topic of Service Catalogs. A fundamental tool for all IT practitioners this expert guidance provides a practical readable approach to this topic.

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