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Delay, deny, defend : why insurance companies don't pay claims and what you can do about it

Author: Jay M Feinman
Publisher: New York : Portfolio, 2010.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance --  Read more...
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Document Type: Book
All Authors / Contributors: Jay M Feinman
ISBN: 9781591843153 1591843154
OCLC Number: 712570686
Notes: Includes bibliographical references and index.
Description: p. cm.
Responsibility: Jay M. Feinman.

Abstract:

How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.

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