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Delighting your customers : keep your customers coming back, time and time again

Author: Susan Nash; Derek Nash
Publisher: Oxford : How To Books, 2000.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This practical guide offers advice to companies and organizations, on how to implement a customer service strategy that keeps customers coming back. It presents case studies, research findings,  Read more...

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Document Type: Book
All Authors / Contributors: Susan Nash; Derek Nash
ISBN: 1857035968 9781857035964
OCLC Number: 44184958
Description: 144 pages : illustrations ; 22 cm
Contents: Understanding customer service; exceeding customer expectations; customer service strategy; hiring the right people; developing personal service skills; managing the customer interaction; implementing effective processes; dealing with customer complaints; instituting continuous improvement processess; helping managers become leaders.
Responsibility: Susan Nash and Derek Nash.

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