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Delighting your customers-- on a shoestring : delivering excellent customer service without breaking the bank

Author: Avril Owton
Publisher: London : A. & C. Black, 2007.
Series: Business on a shoestring.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
The "Business on a Shoestring" series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Owton, Avril.
Delighting your customers-- on a shoestring.
London : A. & C. Black, 2007
(OCoLC)148299422
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Avril Owton
ISBN: 9781408102442 1408102447 9780713675429 071367542X 9781408139936 1408139936 1281088498 9781281088499
OCLC Number: 191689660
Notes: Includes index.
Description: 1 online resource (ix, 166 pages).
Contents: Cover --
CONTENTS --
ACKNOWLEDGEMENTS --
INTRODUCTION --
146; UNDERSTANDING YOUR CUSTOMERS --
246; CREATING A CUSTOMER SERVICE STRATEGY --
346; MAKING A POSITIVE IMPRESSION --
446; ADDING A PERSONAL TOUCH --
546; CREATIVITY AT WORK --
646; ASKING FOR FEEDBACK 46; 46; 46; AND ACTING ON IT --
746; LEARNING FROM YOUR COMPETITORS --
846; DELIVERING ON YOUR PROMISES --
946; HANDLING CUSTOMER COMPLAINTS --
1046; MY FORMULA FOR SUCCESS --
INDEX --
Last Page.
Series Title: Business on a shoestring.
Other Titles: Delighting your customers :
Responsibility: Avril Owton.

Abstract:

Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for  Read more...

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