skip to content
Delivering excellent service quality in aviation : a practical guide for internal and external service providers Preview this item
ClosePreview this item
Checking...

Delivering excellent service quality in aviation : a practical guide for internal and external service providers

Author: Mario Kossmann
Publisher: Aldershot, England ; Burlington, VT : Ashgate, ©2006.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Written for both external and internal service providers in the aviation industry context, this book offers a practical and realistic guide to implementing, with minimum effort, a highly effective yet efficient way to control and proactively influence perceived service quality over time." "Specifically the books deals with the situations faced by airports, airlines and aircraft manufacturers, and will be of direct  Read more...
Rating:

based on 1 rating(s) 1 with a review

Subjects
More like this

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Online version:
Kossmann, Mario.
Delivering excellent service quality in aviation.
Aldershot : Ashgate, 2006
(OCoLC)607671481
Online version:
Kossmann, Mario.
Delivering excellent service quality in aviation.
Aldershot : Ashgate, 2006
(OCoLC)607892786
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Mario Kossmann
ISBN: 0754647250 9780754647256
OCLC Number: 62897550
Description: xvi, 192 pages : illustrations ; 24 cm
Contents: Ch. 1. Introduction --
Ch. 2. Theoretical considerations --
Ch. 3. service quality cycle --
Ch. 4. Case study : aircraft manufacturing --
Ch. 5. Conclusion.
Responsibility: Mario Kossmann.
More information:

Abstract:

A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is  Read more...

Reviews

Editorial reviews

Publisher Synopsis

'This book provides a holistic view on service quality management in the aviation context for imparting knowledge to service providers as well as involved engineers. The book reflects the Read more...

 
User-contributed reviews

WorldCat User Reviews (1)

Delivering excellent service quality in aviation : a practical guide for internal and external service providers

by siroong (WorldCat user published 2007-04-17) Excellent Permalink
Factors influencing customer in choosing airline
  • 1 of 1 people found this review helpful. Did it help you? 
  •   
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/62897550> # Delivering excellent service quality in aviation : a practical guide for internal and external service providers
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "62897550" ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/47146560#Place/aldershot_england> ; # Aldershot, England
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/47146560#Place/burlington_vt> ; # Burlington, VT
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Thing/qualitatskontrolle> ; # Qualitätskontrolle
    schema:about <http://id.worldcat.org/fast/803142> ; # Airplanes--Design and construction--Quality control
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/luftfahrt> ; # Luftfahrt
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Thing/luftverkehr> ; # Luftverkehr
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/qualitat> ; # Qualität
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/airlines_customer_services_quality_control> ; # Airlines--Customer services--Quality control
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/dienstleistungsangebot> ; # Dienstleistungsangebot
    schema:about <http://dewey.info/class/629.1342/e22/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/airports_management_quality_control> ; # Airports--Management--Quality control
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Thing/kundendienst> ; # Kundendienst
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/airplanes_design_and_construction_quality_control> ; # Airplanes--Design and construction--Quality control
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Topic/aircraft_industry_customer_services_quality_control> ; # Aircraft industry--Customer services--Quality control
    schema:about <http://experiment.worldcat.org/entity/work/data/47146560#Thing/flugbetrieb> ; # Flugbetrieb
    schema:bookFormat bgn:PrintBook ;
    schema:copyrightYear "2006" ;
    schema:creator <http://viaf.org/viaf/11727738> ; # Mario Kossmann
    schema:datePublished "2006" ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/47146560> ;
    schema:inLanguage "en" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/607892786> ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/607671481> ;
    schema:name "Delivering excellent service quality in aviation : a practical guide for internal and external service providers"@en ;
    schema:productID "62897550" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/62897550#PublicationEvent/aldershot_england_burlington_vt_ashgate_2006> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/47146560#Agent/ashgate> ; # Ashgate
    schema:reviews <http://www.worldcat.org/title/-/oclc/62897550#Review/-2026479316> ;
    schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016751618&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
    schema:url <http://catdir.loc.gov/catdir/toc/ecip066/2006000098.html> ;
    schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016751618&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
    schema:workExample <http://worldcat.org/isbn/9780754647256> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA621242> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/62897550> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/47146560#Place/aldershot_england> # Aldershot, England
    a schema:Place ;
    schema:name "Aldershot, England" ;
    .

<http://experiment.worldcat.org/entity/work/data/47146560#Place/burlington_vt> # Burlington, VT
    a schema:Place ;
    schema:name "Burlington, VT" ;
    .

<http://experiment.worldcat.org/entity/work/data/47146560#Thing/qualitatskontrolle> # Qualitätskontrolle
    a schema:Thing ;
    schema:name "Qualitätskontrolle" ;
    .

<http://experiment.worldcat.org/entity/work/data/47146560#Topic/aircraft_industry_customer_services_quality_control> # Aircraft industry--Customer services--Quality control
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85002753> ;
    schema:name "Aircraft industry--Customer services--Quality control"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/47146560#Topic/airlines_customer_services_quality_control> # Airlines--Customer services--Quality control
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85002650> ;
    schema:name "Airlines--Customer services--Quality control"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/47146560#Topic/airplanes_design_and_construction_quality_control> # Airplanes--Design and construction--Quality control
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85002801> ;
    schema:name "Airplanes--Design and construction--Quality control"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/47146560#Topic/dienstleistungsangebot> # Dienstleistungsangebot
    a schema:Intangible ;
    schema:name "Dienstleistungsangebot"@en ;
    .

<http://id.worldcat.org/fast/803142> # Airplanes--Design and construction--Quality control
    a schema:Intangible ;
    schema:name "Airplanes--Design and construction--Quality control"@en ;
    .

<http://viaf.org/viaf/11727738> # Mario Kossmann
    a schema:Person ;
    schema:familyName "Kossmann" ;
    schema:givenName "Mario" ;
    schema:name "Mario Kossmann" ;
    .

<http://worldcat.org/isbn/9780754647256>
    a schema:ProductModel ;
    schema:isbn "0754647250" ;
    schema:isbn "9780754647256" ;
    .

<http://www.worldcat.org/oclc/607671481>
    a schema:CreativeWork ;
    rdfs:label "Delivering excellent service quality in aviation." ;
    schema:description "Online version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/62897550> ; # Delivering excellent service quality in aviation : a practical guide for internal and external service providers
    .

<http://www.worldcat.org/oclc/607892786>
    a schema:CreativeWork ;
    rdfs:label "Delivering excellent service quality in aviation." ;
    schema:description "Online version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/62897550> ; # Delivering excellent service quality in aviation : a practical guide for internal and external service providers
    .

<http://www.worldcat.org/title/-/oclc/62897550>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/62897550> ; # Delivering excellent service quality in aviation : a practical guide for internal and external service providers
    schema:dateModified "2018-04-19" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .

<http://www.worldcat.org/title/-/oclc/62897550#Review/-2026479316>
    a schema:Review ;
    schema:itemReviewed <http://www.worldcat.org/oclc/62897550> ; # Delivering excellent service quality in aviation : a practical guide for internal and external service providers
    schema:reviewBody ""Written for both external and internal service providers in the aviation industry context, this book offers a practical and realistic guide to implementing, with minimum effort, a highly effective yet efficient way to control and proactively influence perceived service quality over time." "Specifically the books deals with the situations faced by airports, airlines and aircraft manufacturers, and will be of direct relevance to all service providers working within, or with, these sectors of the industry."--Jacket." ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.