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Delivering happiness : a path to profits, passion, and purpose

Author: Tony Hsieh
Publisher: New York : Business Plus, 2010.
Edition/Format:   Book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.
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Document Type: Book
All Authors / Contributors: Tony Hsieh
ISBN: 9780446563048 0446563048 9780446585323 0446585327
OCLC Number: 320191190
Description: xiii, 253 pages : illustrations ; 24 cm
Contents: In search of profits --
You win some, you lose some --
Diversify --
Concentrate your position --
Platform for growth : brand, culture, pipeline --
Taking it to the next level --
End game.
Responsibility: Tony Hsieh.

Abstract:

Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

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