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Design and control of workflow processes : business process management for the service industry

Author: Hajo A Reijers
Publisher: Berlin ; New York : Springer, ©2003.
Series: Lecture notes in computer science, 2617.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This monograph is devoted to advancing the scientific knowledge about the design and control of workflow processes. The author focuses on the following four issues in the area of business process management: - adequate workflow modeling - workflow design and redesign - performance evaluation of workflow processes - optimal resource allocation in an operational workflow. All in all, this book, providing several new  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:Reijers, Hajo A.
Design and control of workflow processes : business process management for the service industry
(OCoLC)51942725
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Hajo A Reijers
ISBN: 9783540366157 3540366156
OCLC Number: 51885352
Description: 1 online resource (xii, 320 pages) : illustrations.
Contents: Workflow Modeling --
Workflow Design --
Performance Evaluation of Workflows --
Resource Allocation in Workflows --
Heuristic Workflow Redesign --
System and Practical Experience --
Conclusion.
Series Title: Lecture notes in computer science, 2617.
Responsibility: Hajo A. Reijers.

Abstract:

The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. The focus of workflow modeling in this monograph is (a)  Read more...

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