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Designing the customer-centric organization : a guide to strategy, structure, and process

Author: Jay R Galbraith
Publisher: San Francisco : Jossey-Bass, ©2005.
Series: Jossey-Bass business & management series.
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
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Offers business leaders a comprehensive customer-centric organizational model that shows how to put in place an infrastructure that is organized around the demands of the customer. This title  Read more...

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Genre/Form: Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Print version:
Galbraith, Jay R.
Designing the customer-centric organization.
San Francisco : Jossey-Bass, ©2005
(DLC) 2005001675
(OCoLC)57514956
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jay R Galbraith
ISBN: 0787979589 9780787979584 0787979198 9780787979195
OCLC Number: 60384952
Description: 1 online resource (xvi, 184 pages) : illustrations.
Contents: Surviving the customer revolution --
Customer-centricity : how much is enough? --
Light-level application --
Medium-level application --
Complete-level application --
Alternate high-level solutions companies --
Designing a customer-centric organization --
Leading through management processes.
Series Title: Jossey-Bass business & management series.
Responsibility: Jay R. Galbraith.
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"Jay Galbraith has once again tackled a complex subject and made it not only clear but deeply engaging for his readers. The result is an excellent practical road map for organizations trying to Read more...

 
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