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Designing the obvious : a common sense approach to Web application design

Author: Robert Hoekman
Publisher: Berkeley, CA : New Riders, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This book explains why and how to design Web-based applications that are so easy to use that people attribute their ability to use them effectively to pure common sense.--[book cover].
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Document Type: Book
All Authors / Contributors: Robert Hoekman
ISBN: 9780321453457 032145345X
OCLC Number: 76835500
Notes: Includes index.
Description: ix, 255 pages : color illustrations ; 23 cm
Contents: Acknowledgments --
Author biography --
ch. 1. Defining the obvious --
What is 'the obvious'? --
Qualities of a great application --
How do you design the obvious? --
Turn qualities into goals --
The framework for obvious design --
Know what to build --
Know what makes it great --
Know the best ways to implement it --
ch. 2. Understand users, then ignore them --
Understand how users think they do things --
Understand how users actually do things --
Mental models --
Know how to uncover reality --
Assume nothing --
Use surveys --
Contextual inquiry --
Remote-user research --
To persona or not to persona? --
Design for the activity --
Task-flow diagrams --
Write use cases --
Faster than code and capable of producing real results --
Writing exceptions --
The argument against use cases --
My advice. ch. 3. Build only what is absolutely necessary --
More features, more frustration --
So what's a geek to do? --
Think different --
The dashboard and new invoice screen --
The finished invoice --
Goodies for experts --
The result --
Drop nice-to-have features --
The unnecessary test --
The 60-second deadline --
Less is more --
Interface surgery --
Reevaluate nice-to-have features later --
Let them speak --
ch. 4. Support the user's mental model --
Design for mental models --
Making metaphors that work --
Interface surgery : converting an implementation-model design into a mental-model design --
Eliminate implementation models --
Create wireframes to nail things down --
Prototype the design --
Test it out --
ch. 5. Turn beginners into intermediates, immediately --
Use up-to-speed aids --
Provide a welcome screen --
Offer tips --
Fill the blank slate with something useful --
Give instructive hints --
Interface surgery : applying instructive design --
Choose good defaults --
Integrate preferences --
Design for information --
Stop getting up to speed and speed things up --
Reuse the welcome screen as a notification system --
Use one-click interfaces --
Use design patterns to make things familiar --
Provide help documents, because help is for experts. ch. 6. Handle errors wisely --
Prevent and catch errors with poka-yoke devices --
Poka-yoke on the web --
prevention devices --
Detection devices --
Turn errors into opportunities --
Feeling smart --
Ditch anything modal --
Redesigning rude behavior --
Replace it with modeless assistants --
Write error messages that help instead of hurt --
Interface surgery : using the inline-expand design pattern --
Create forgiving software --
Good software promotes good practices --
ch. 7. Design for uniformity, consistency, and meaning --
Design for uniformity --
Be consistent across applications --
Understanding design patterns --
Intelligent inconsistency --
Leverage irregularity to create meaning and importance --
ch. 8. Reduce and refine --
Cluttered task flows --
The path to simplicity --
Clean up the mess --
Reducing the pixel-to-data ratio --
Minimizing copy --
Designing white space --
Cleaning up task flows --
Practice Kaizen --
The 5S approach --
Eliminate waste --
Cleaning up your process --
Put just-in-time design and review to work. ch. 9. Don't innovate when you can elevate --
Innovation --
The problem with innovative thinking --
Elevation --
Elevate the user experience --
Elevation is about being more polite --
Elevation means giving your software a better personality --
Elevation means creating "On-demand interfaces" --
Seek out and learn from great examples --
Inspiration --
Elevate the standards --
Take out all the good lines --
Get in the game --
Index.
Responsibility: [Robert Hoekman, Jr.].

Abstract:

Offers practical advice about how to achieve the qualities of great Web-based applications and consistently and successfully reproduce them. This work includes principles such as building only whats  Read more...

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