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The development and validation of a customer incivility scale

Author: Nicole L Wilson; Camilla Marita Holmvall; Saint Mary's University (Halifax, N.S.). Department of Psychology.
Publisher: Halifax, N.S. : Saint Mary's University, 2010.
Dissertation: M. Sc. Saint Mary's University 2010
Edition/Format:   Thesis/dissertation : Thesis/dissertation : EnglishView all editions and formats
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Material Type: Thesis/dissertation
Document Type: Book
All Authors / Contributors: Nicole L Wilson; Camilla Marita Holmvall; Saint Mary's University (Halifax, N.S.). Department of Psychology.
ISBN: 9780494688144 0494688149
OCLC Number: 753395938
Notes: Running head: Customer incivility scale.
Supervisor: Camilla M. Holmvall.
Includes abstract and appendices.
Description: 76 leaves ; 29 cm
Other Titles: Customer incivility scale
Responsibility: by Nicole L. Wilson.
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