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Development models - bef : process management - excellence criteria - bef.

Author: Tuominen Kari.
Publisher: [Place of publication not identified] : Benchmarking, 2011.
Series: Development Models - BEF.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
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Additional Physical Format: Print version:
Tuominen, Kari.
Process Management - Excellence Criteria - BEF.
Turku : Benchmarking, ©2011
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tuominen Kari.
ISBN: 9522287776 9789522287779
OCLC Number: 903850269
Description: 1 online resource.
Contents: ""Process Management""; ""Reading and assessment instructions""; ""Contents""; ""Introduction""; ""Purpose of the book""; ""What does self-assessment mean for an organisation?""; ""What can you gain?""; ""The Business Excellence Framework""; ""Assessment criteria and sub-criteria""; ""Assessment instructions""; ""You can learn from those who have better or just different ways of working""; ""Why Process Management?""; ""1. Leadership""; ""2. Strategy and Planning""; ""3. Information and Knowledge""; ""4. People""; ""5. Customers and other Stakeholders"" ""6. Process Management, Improvement and Innovation""""7. Results and Sustainable Performance through Process Management""; ""About the Author""; ""Development training""; ""ChangeManager Pro Products""
Series Title: Development Models - BEF.

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