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Development models : process management - excellence criteria - efqm 2013.

Author: Kari Tuominen
Publisher: [Place of publication not identified] : Benchmarking, 2011.
Series: Development Models.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Tuominen, Kari.
Process Management - Excellence Criteria - EFQM 2013.
Turku : Benchmarking, ©2011
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kari Tuominen
ISBN: 952228601X 9789522286017
OCLC Number: 903850235
Description: 1 online resource.
Contents: ""Process Management Exellence Criteria""; ""Reading and assessment instructions""; ""Contents""; ""Introduction""; ""Purpose of the book""; ""What does self-assessment mean for an organisation?""; ""What can you gain?""; ""Fundamental Concepts of Excellence --
2013""; ""Assessment criteria and sub-criteria""; ""Assessment instructions""; ""You can learn from those who have better or just different ways of working""; ""Why Process Management?""; ""1. Leadership""; ""2. Strategy""; ""3. People""; ""4. Partnerships and Resourc""; ""5. Processes, products and serv"" ""6. Customer Results through Process Management""""7. People Results through Process Managemen""; ""8. Society Results through Process Management""; ""9. Business Results through Process Management""; ""EFQM Scoring Summary Sheet""; ""About the Authors""; ""Development training""; ""ChangeManager Pro Products""
Series Title: Development Models.

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