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Difficult conversations : how to discuss what matters most

Author: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher
Publisher: New York ; Toronto ; London [etc] : Penguin Books, cop. 2010.
Edition/Format:   Print book : English : [second edition] updated with answers to the 10 most frequently asked questions about difficulty conversationsView all editions and formats
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Document Type: Book
All Authors / Contributors: Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher
ISBN: 9780143118442 0143118447
OCLC Number: 835174198
Description: 1 vol. (XXXIII-315 p.) : couv. ill. en coul. ; 20 cm.
Responsibility: Douglas Stone, Bruce Patton, Sheila Heen ; [with a foreword by Roger Fisher].

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