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Difficult conversations : how to discuss what matters most

Author: Douglas Stone; Bruce Patton; Sheila Heen
Publisher: New York : Penguin, 2010.
Edition/Format:   Print book : English : 10th anniversary editionView all editions and formats
Summary:

Written by the Harvard Negotiation Project--the group that produced the bestselling "Getting to Yes"--this book sets forth a groundbreaking method and proven step-by-step approach that shows how to  Read more...

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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Douglas Stone; Bruce Patton; Sheila Heen
ISBN: 0670883395 9780670883394
OCLC Number: 875963068
Notes: "This edition with a new preface and chapter published in 2010"--Title page verso.
Description: 250 pages
Responsibility: Douglas Stone, Bruce Patton, Sheila Heen.

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