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Difficult people at work : how to cope, how to win

Author: Arthur H Bell; Dayle M Smith
Publisher: New York : MJF Books, ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Arthur H Bell; Dayle M Smith
ISBN: 1567317456 9781567317459
OCLC Number: 69384427
Notes: Originally published by Barron's Educational Series, Inc. under the title Winning with Difficult People.
Description: vi, 122 pages : illustrations ; 20 cm
Contents: Why bother with difficult people? --
Why do certain types of people bug me? --
An alternative to anger : active listening --
Winning with twelve difficult types --
Winning in difficult situations --
Writing effectively to difficult people.
Responsibility: Arthur H. Bell and Dayle M. Smith.

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