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Difficult people : how to deal with them = Personas difíciles : cómo lidiar con ellas = Pessoas difíceis : como lidiar com elas

Author: Robert M Bramson; White Leopard Video.; Coastal Training Technologies Corp.
Publisher: [Virginia Beach, VA] : Coastal Training Technologies Corp, ©2005.
Edition/Format:   DVD video : English
Database:WorldCat
Summary:
Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope. Learn techniques to identify, understand and cope with seven types of difficult people: the hostile aggressives, complainers,  Read more...
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Details

Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Robert M Bramson; White Leopard Video.; Coastal Training Technologies Corp.
OCLC Number: 221362210
Language Note: In English, Spanish, or Portuguese; English language option includes optional subtitles in English.
Notes: Special features: Training points [slide show]; Resource material for DVD-ROM [requires a DVD-ROM drive, MicroSoft Word, PowerPoint, Adobe Acrobat, and Internet access]; Book "It's a Jungle Out There" by Charles Mallory.
Event notes: Originally produced in 1989.
Target Audience: Adults.
Description: 1 videodisc (38 min.) : sound, color ; 4 3/4 in. + 1 book (100 pages : illustrations ; 26 cm)
Details: DVD.
Contents: Introduction --
Sherman tank --
Sniper --
Exploder --
Complainer --
Clam --
Super agreeable --
Negativist --
Bulldozer --
Balloon --
Staller --
Summary.
Other Titles: How to deal with them
Personas difíciles :
Pessoas difíceis :
Responsibility: Coastal AMI ; White Leopard Video ; developed by Robert M. Bramson.

Abstract:

Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope. Learn techniques to identify, understand and cope with seven types of difficult people: the hostile aggressives, complainers, super agreeables, negativists, expert know-it-alls, and indecisives.

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Primary Entity

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