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Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict

Author: Gini Graham Scott
Publisher: New York : AMACOM, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gini Graham Scott
ISBN: 9780814480632 0814480632
OCLC Number: 123968477
Description: xiii, 226 pages : illustrations ; 23 cm
Contents: Managing conflict with the ERI model --
Dealing with the emotions --
Using your reason --
Working with your intuition --
Recognizing the reasons for a conflict --
Dealing with your own angers and fears --
Avoiding the responsibility trap --
Overcoming conflicts through better communication --
Understanding the different conflict styles --
Choosing the best conflict style --
Negotiating win-win solutions --
Learning to deal with difficult people --
Coming up with alternatives and solutions --
Turning your conflicts into creative opportunities.
Responsibility: Gini Graham Scott.
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"Gini Graham Scott takes the mystery out of why we have conflicts and provides a straightforward way to approach conflicts. When I got to the section on four ways of dealing with conflicts -- Read more...

 
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