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Disaster assistance : greater coordination and an evaluation of programs' outcomes could improve disaster case management : report to congressional requesters.

Author: United States. Government Accountability Office.
Publisher: [Washington, D.C.] : U.S. Govt. Accountability Office, [2009]
Edition/Format:   eBook : Document : National government publication : EnglishView all editions and formats
Summary:
As a result of the unprecedented damage caused by Hurricanes Katrina and Rita in 2005, the federal government, for the first time, funded several disaster case management programs. These programs help victims access services for disaster-related needs. GAO was asked to review (1) steps the federal government took to support disaster case management programs after the hurricanes, (2) the extent to which federal  Read more...
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Details

Genre/Form: Rules and practice
Rules
Material Type: Document, Government publication, National government publication, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: United States. Government Accountability Office.
OCLC Number: 427571397
Notes: Title from PDF title screen (GAO, viewed July 23, 2009).
"July 2009."
"GAO-09-561."
Description: 1 online resource (ii, 51 pages) : illustrations
Contents: Background --
The federal government supported disaster case management programs for the first time after Hurricanes Katrina and Rita, but breaks in federal funding may have hindered assistance to victims --
FEMA and HUD provided some oversight of disaster case management programs, but monitoring of KAT was limited and coordination challenges may provide lessons for future disasters --
Case management agencies experienced a range of service-delivery challenges, and as a result, those most in need of services may not have been helped --
FEMA plans to use evaluations of pilot programs to inform the development of a federal disaster case management program for future disasters; however, some evaluations have limitations --
Conclusions.
Other Titles: Greater coordination and an evaluation of programs' outcomes could improve disaster case management

Abstract:

As a result of the unprecedented damage caused by Hurricanes Katrina and Rita in 2005, the federal government, for the first time, funded several disaster case management programs. These programs help victims access services for disaster-related needs. GAO was asked to review (1) steps the federal government took to support disaster case management programs after the hurricanes, (2) the extent to which federal agencies oversaw the implementation of these programs, (3) challenges case management agencies experienced in delivering disaster case management services, and (4) how these programs will inform the development of a federal case management program for future disasters. GAO reviewed relevant laws and guidance, obtained data from two programs, conducted site visits to Louisiana and Mississippi, and interviewed case management providers and officials from federal and state agencies involved in disaster case management. GAO recommends that FEMA (1) establish a time line for developing a disaster case management program, (2) include practices to enhance coordination among stakeholders involved in this program and (3) evaluate outcomes of disaster case management pilot programs to inform the development of this program.

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