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Discipline without punishment

Author: Richard C Grote
Publisher: New York : Amacom, ©1995.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Grote's Discipline Without Punishment system is a proven management technique for handling the everyday problems of absenteeism, bad attitudes, and poor performance. Used successfully at such companies as Frito-Lay, Southwestern Bell, United Airlines, Exxon, and GE, this innovative approach replaces existing punitive disciplinary policies with an affirmative program that makes problem employees take personal
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Document Type: Book
All Authors / Contributors: Richard C Grote
ISBN: 0814402763 9780814402764
OCLC Number: 31815198
Notes: Includes index.
Description: xii, 243 pages : illustrations ; 23 cm
Contents: The birth of discipline without punishment --
pt. I. Building superior performance. Recognizing good performance ; Solving people problems --
pt. II. Coaching. Preparing for a coaching session ; Conducting the coaching discussion --
pt. III. Discipline without punishment. The mechanics of discipline without punishment ; Decision making leave ; Discharge ; The administration of the discipline system ; Creating a discipline without punishment system.
Responsibility: Dick Grote.

Abstract:

Grote's Discipline Without Punishment system is a proven management technique for handling the everyday problems of absenteeism, bad attitudes, and poor performance. Used successfully at such companies as Frito-Lay, Southwestern Bell, United Airlines, Exxon, and GE, this innovative approach replaces existing punitive disciplinary policies with an affirmative program that makes problem employees take personal responsibility for their actions; avoids confrontational, anger-provoking situations that can damage relationships and sometimes even lead to violence and salvages potentially good employees who have gotten off the track.

The book provides a complete explanation of the philosophy and mechanics of Discipline Without Punishment. In keeping with the author's overall positive approach, early chapters focus on ways to recognize good performance and techniques for solving people problems before they require disciplinary action. Grote next explores how to prepare for and conduct coaching sessions, with emphasis on problem-solving and enhancing relationships. Packed with sample dialogues, detailed flowcharts, and specific do's and don'ts, this valuable guide covers every aspect of putting Discipline Without Punishment to work in your organization - from gaining management and employee buy-in, to creating, administering, managing, and maintaining the system. It even supplies a chapter on termination - when all else fails - that makes the process as painless as possible for both the company and the employee.

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