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Divide or conquer : how great teams turn conflict into strength

Author: Diana McLain Smith
Publisher: New York : Portfolio, 2008.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
From the Publisher: How relationships among leaders determine the success or failure of any organization. No one would dispute the idea that relationships matter in business. Yet despite their obvious importance, they remain largely a mystery. Why do some conflicts get resolved quickly while others lead to permanent animosity? Why do some relationships grow stronger over time, others more fragile? Diana McLain Smith  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Diana McLain Smith
ISBN: 9781591842040 1591842042
OCLC Number: 212409953
Description: x, 290 pages : illustrations ; 24 cm
Contents: Preface --
1: Introduction --
Part 1: Understanding Relationships --
2: Life and death of a relationship --
3: Anatomy of a relationship --
4: Key to resilience --
Part 2: Transforming Relationships --
5: Disrupt patterns of interaction --
6: Reframe how you see each other --
7: Revise what you "know" to be true --
Part 3: Making Change Practical --
8: Focus the change effort --
9: Choose the right strategy --
10: Motivate change --
Coda: Relational Sensibilities --
11: Sensibilities for a change --
Appendices --
Appendix A: Thinking person's guide to behavioral repertories --
Appendix B: Ladder of reflection --
Acknowledgments --
Notes --
Bibliography --
Illustration credits --
Index.
Responsibility: Diana McLain Smith.
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Abstract:

From the Publisher: How relationships among leaders determine the success or failure of any organization. No one would dispute the idea that relationships matter in business. Yet despite their obvious importance, they remain largely a mystery. Why do some conflicts get resolved quickly while others lead to permanent animosity? Why do some relationships grow stronger over time, others more fragile? Diana McLain Smith argues that most of us never even think about our relationships, at least not until they get into trouble-and by then it may be too late. Convinced that others have attitude problems, we focus on getting them to change. But that never works; it just convinces our colleagues that we're the source of the problem. What we need to change, Smith argues, are the patterns of interaction between us. Smith shows us how to build work relationships that are flexible and strong enough to survive the toughest challenges. She draws on fascinating case studies, especially the Steve Jobs/John Sculley meltdown, which nearly destroyed Apple in the 1980s. This book will break the myth that relationships are too mysterious to decode and too difficult to change. It offers powerful tools that can help anyone, from new recruits to CEOs.

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