skip to content
Do I have the right number? : customer service at telecommunications companies Preview this item
ClosePreview this item
Checking...

Do I have the right number customer service at telecommunications companies /
Do I have the right number? : customer service at telecommunications companies

Author: Genevi�eve Grenier. ; Geneviève Grenier; Option consommateurs (Association)
Publisher: Montreal, Que. : Option consommateurs, 2010.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Genevi�eve Grenier. ; Geneviève Grenier; Option consommateurs (Association)
OCLC Number: 758079531
Notes: "Report by Option consommateurs."
"June 2010."
Description: 1 online resource (ix, 143 pages) : illustrations, digital file
Contents: Appendix 1 --
Bibliography: Monographs and articles; Reports and press releases; Interviews; Radio reports; Websites mentioned. 4. Conclusion --
the current state of the industry and recommendation of Option consommmateurs: 4.1 Problems in customer service: 4.1.1 Solutions proposed by Option consommateurs --
4.2 Problems in complaints handling: 4.2.1 Solutions proposed by Option consommateurs --
4.3 Problems proposed by Option consommateurs --
4.4 In general. Chapter 3 --
IS0 10003 --
Guidelines for external conflict resolution: 3.1 ISO 10003 as an analytical grid --
3.2 The Commissioner for Complaints for Telecommunication Services (CCTS): 3.2.1 The code; 3.2.2 Guidelines --
3.3 Solution? Option consommateurs --
Acknowledgments --
Executive summary --
Table of contents --
Introduction: Context; A field for exploration; Project scope; Stakeholders. Chapter 1 --
ISO 10001 --
Guidelines for codes of conduct for organizations: 1.1 Using ISO 10001 as an evaluation grid --
1.2 Codes of conduct of participating companies --
1.2 How participating companies apply guidelines: 1.2.1 Industry opinion; 1.2.2 Consumer opinions --
1.3 Solutions?: 1.3.1 Practical issues; 1.3.2 Legal issues. Chapter 2 --
ISO 10002 --
Guidelines for complaints handling within organizations: 2.1 ISO 10002 standards as an evaluation grid --
2.2 The complaints handling process of participating firms and their application --
2.3 Solutions?
Other Titles: Avez-vous le bon numéro? Le service à la clientèle dans les entreprises de télécommunications
Responsibility: Geneviève Grenier.
More information:

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/758079531> # Do I have the right number? : customer service at telecommunications companies
    a schema:Book, schema:MediaObject, schema:CreativeWork ;
    library:oclcnum "758079531" ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/2255708836#Place/montreal_que> ; # Montreal, Que.
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/quc> ;
    schema:about <http://id.worldcat.org/fast/1204310> ; # Canada.
    schema:about <http://dewey.info/class/384.0680971/e22/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/2255708836#Topic/telecommunication_customer_services_canada> ; # Telecommunication--Customer services--Canada
    schema:about <http://id.worldcat.org/fast/1145843> ; # Telecommunication--Customer services
    schema:alternateName "Avez-vous le bon numéro? Le service à la clientèle dans les entreprises de télécommunications" ;
    schema:bookFormat schema:EBook ;
    schema:contributor <http://viaf.org/viaf/139508198> ; # Option consommateurs (Association)
    schema:copyrightYear "2010" ;
    schema:creator <http://experiment.worldcat.org/entity/work/data/2255708836#Person/grenier_genevieve> ; # Geneviève Grenier
    schema:datePublished "2011" ;
    schema:datePublished "2010" ;
    schema:description "Option consommateurs -- Acknowledgments -- Executive summary -- Table of contents -- Introduction: Context; A field for exploration; Project scope; Stakeholders."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/2255708836> ;
    schema:genre "Electronic books"@en ;
    schema:inLanguage "en" ;
    schema:name "Do I have the right number? : customer service at telecommunications companies"@en ;
    schema:productID "758079531" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/758079531#PublicationEvent/montreal_que_option_consommateurs_2010> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/2255708836#Agent/option_consommateurs> ; # Option consommateurs
    schema:url <http://proxy.library.carleton.ca/login?url=http://celarc.ca/cppc/227/227645.pdf> ;
    schema:url <http://site.ebrary.com/id/10465047> ;
    schema:url <http://www.deslibris.ca/ID/227645> ;
    schema:url <http://public.eblib.com/choice/publicfullrecord.aspx?p=3274568> ;
    schema:url <http://proxy.library.carleton.ca/login?url=http://books.scholarsportal.info/viewdoc.html?id=/ebooks/ebooks0/gibson_cppc/2011-08-18/1/10465047> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/758079531> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/2255708836#Agent/option_consommateurs> # Option consommateurs
    a bgn:Agent ;
    schema:name "Option consommateurs" ;
    .

<http://experiment.worldcat.org/entity/work/data/2255708836#Person/grenier_genevieve> # Geneviève Grenier
    a schema:Person ;
    schema:familyName "Grenier" ;
    schema:givenName "Geneviève" ;
    schema:name "Geneviève Grenier" ;
    .

<http://experiment.worldcat.org/entity/work/data/2255708836#Place/montreal_que> # Montreal, Que.
    a schema:Place ;
    schema:name "Montreal, Que." ;
    .

<http://experiment.worldcat.org/entity/work/data/2255708836#Topic/telecommunication_customer_services_canada> # Telecommunication--Customer services--Canada
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85133270> ;
    schema:name "Telecommunication--Customer services--Canada"@en ;
    .

<http://id.worldcat.org/fast/1145843> # Telecommunication--Customer services
    a schema:Intangible ;
    schema:name "Telecommunication--Customer services"@en ;
    .

<http://id.worldcat.org/fast/1204310> # Canada.
    a schema:Place ;
    schema:name "Canada." ;
    .

<http://viaf.org/viaf/139508198> # Option consommateurs (Association)
    a schema:Organization ;
    schema:name "Option consommateurs (Association)" ;
    .

<http://www.worldcat.org/title/-/oclc/758079531>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/758079531> ; # Do I have the right number? : customer service at telecommunications companies
    schema:dateModified "2018-07-13" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.