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Do the right thing : PR tips for a skeptical public

Author: James Hoggan; Richard D Littlemore
Publisher: Sterling, Va. : Capital Books, ©2009.
Series: Capital ideas for business & personal development series.
Edition/Format:   Print book : English : 1st ed
Summary:
"In the current climate of mistrust people are not just tired of cute advertising and glib PR spin; they are openly hostile. People have grown disillusioned and distrustful - and if people don't trust you, it is very difficult for them to hear what you are saying. You can't buy credibility or invent it overnight. You have to earn it. You have to establish your reputation carefully and over time.
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Document Type: Book
All Authors / Contributors: James Hoggan; Richard D Littlemore
ISBN: 9781933102856 1933102853 9781933102863 1933102861
OCLC Number: 317623091
Description: xvi, 182 pages ; 23 cm.
Contents: Finding the right thing to do --
Darth Vader PR --
The social media revolution --
Once upon a time --
Rewriting reality --
Dialogue --
Getting your way --
The capers caper --
Communicating well --
Framing the message --
Courting media coverage --
Building a good media relationship --
Social media --
Communicating in crisis --
Crisis planning --
Investor communications --
Environmental communications --
Public speaking --
Research --
Public consultation --
Employee communications.
Series Title: Capital ideas for business & personal development series.
Responsibility: James Hoggan with Richard Littlemore.

Abstract:

"In the current climate of mistrust people are not just tired of cute advertising and glib PR spin; they are openly hostile. People have grown disillusioned and distrustful - and if people don't trust you, it is very difficult for them to hear what you are saying. You can't buy credibility or invent it overnight. You have to earn it. You have to establish your reputation carefully and over time.

"In Do the Right Thing, public relations professional Jim Hoggan has boiled the best lessons of an award-winning career into 200 readable and practical tips on how to make yourself understood in a noisy and confusing world, and especially how to gain and maintain public trust - not with press releases and spin, but by doing the right thing. This is 'news you can use', a collection of easy-access advice outlining techniques have proven 'right' for Hoggan clients and will work for you in framing your message, courting media coverage, building a good media relationship, communicating in crisis, planning for crisis management, communicating with investors, using social media to move your message from confrontation to conversation, making the most of every presentation, knowing your audience, recruiting friends and influencing critics, and communicating with your employees.

"For those who want to dig deeper into the public relations strategies, Do the Right Thing delves into some worrying research and case studies on how - and how badly - the PR industry has lost the public's trust. It then looks at the emergence, and the importance, of social media and at the best current research on communications strategies including storytelling, framing, dialogue and persuasion.

"Do the Right Thing is a book for everyone who cares about his or her reputation, personal or corporate. It is a guide for every person or company that cares about communicating credibly with a larger audience. The tips, techniques and tactics, developed over three decades, are as useful, as effective, and, especially, as concise as possible. Read it knowing that Jim's own PR reputation is built on performance. He has shown time and again that if you want employee loyalty, consumer trust, and a degree of public regard, you have to earn it, nurture it and maintain it."-- Publisher description.

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