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Does your government measure up? : basic tools for local officials and citizens

Author: William D Coplin; Maxwell Graduate School of Citizenship and Public Affairs. Community Benchmarks Program.
Publisher: Syracuse, N.Y. : Community Benchmarks Program, Maxwell School of Citizenship and Public Affairs, Syracuse University, ©2000.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
"Written for candidates, elected and appointed government officials as well as concerned citizens in small cities, towns, and villages, Does Your Government Measure Up? is a tool for improving local government." "This book introduces the bare essentials for good government in areas of finance, public works, parks and recreation, police, assessment, building codes, emergency medical services, personnel and even Web  Read more...
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Additional Physical Format: Online version:
Coplin, William D.
Does your government measure up?
Syracuse, N.Y. : Community Benchmarks Program, Maxwell School of Citizenship and Public Affairs, Syracuse University, ©2000
(OCoLC)894780857
Document Type: Book
All Authors / Contributors: William D Coplin; Maxwell Graduate School of Citizenship and Public Affairs. Community Benchmarks Program.
ISBN: 0970286406 9780970286406
OCLC Number: 46368666
Description: 145 pages ; 23 cm
Contents: pt. 1. Checking for Bare Essentials --
Ch. 1. The Importance of Checking for Bare Essentials --
Ch. 2. Ambulance Services --
Ch. 3. Building Code Enforcement --
Ch. 4. Government Finance --
Ch. 5. Human Resources --
Ch. 6. Park and Recreation Services --
Ch. 7. Police Services --
Ch. 8. Property Assessment --
Ch. 9. Public Works Agencies --
Ch. 10. Web Site Design --
pt. 2. Benchmarking Made Easy --
Ch. 11. Why Should Elected Officials Benchmark? --
Ch. 12. Two Basic Building Blocks --
Ch. 13. Benchmarking the Costs of Government Services --
Ch. 14. Benchmarking the Workload of Government Services --
Ch. 15. Benchmarking the Efficiency of Government Services --
Ch. 16. Benchmarking the Quality of Government Services --
Ch. 17. Benchmarking the Quality of Life in Your Community --
Ch. 18. Gaining Support Benchmarks --
App. A. Easy Guide for Customer and General Population Surveys.
Responsibility: William D. Coplin & Carol Dwyer.

Abstract:

A title for Americans who wish to improve the quality of their local government. It introduces the bare essentials for good government in areas of finance, public works, parks and recreation, police,  Read more...

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