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Driving fear out of the workplace : creating the high-trust, high-performance organization

Author: Kathleen Ryan; Daniel K Oestreich
Publisher: San Francisco, Calif. : Jossey-Bass, ©1998.
Series: Jossey-Bass business & management series.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Summary:
Much has changed since Driving Fear Out of the Workplace first made the undiscussable discussable back in 1991. Advances in technology, new employee/employer relations, and the corporate push to optimize intellectual capital have introduced a host of new workplace anxieties that, left unaddressed, can seriously inhibit individual performance and cripple a company's ability to compete. Which is why, in this revised  Read more...
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Additional Physical Format: Print version:
Ryan, Kathleen, 1947-
Driving fear out of the workplace.
San Francisco, Calif. : Jossey-Bass, ©1998
(DLC) 97049000
(OCoLC)38073353
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kathleen Ryan; Daniel K Oestreich
OCLC Number: 989089563
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
Description: 1 online resource (xxv, 325 pages) : illustrations.
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Foreword / J. Gerald Suarez --
pt. I. The Dynamics of Fear. 1. The Experience of Fear. 2. Cycles of Mistrust. 3. Defining a Trust-Based Workplace --
pt. II. How Fear Operates in Organizations. 4. Patterns of Threat, Triggers of Mistrust. 5. Undiscussables: Secrets That Everyone Knows. 6. The Repercussions of Speaking Up. 7. The High Cost of Fear --
pt. III. Strategies for Building a High-Trust Workplace. 8. Acknowledge the Presence of Fear. 9. Pay Attention to Interpersonal Conduct. 10. Value Criticism: Reward the Messenger. 11. Reduce Ambiguous Behavior. 12. Discuss the Undiscussables. 13. Collaborate on Decisions. 14. Challenge Worst-Case Thinking --
pt. IV. A Future of Trust. 15. In the Midst of Change. 16. People Are Ready for a Workplace Without Fear.
Series Title: Jossey-Bass business & management series.
Responsibility: Kathleen D. Ryan, Daniel K. Oestreich.

Abstract:

The second edition of this work shows managers how to drive out the fears - such as fears of losing credibility, being ostracised, or being fired - that keep employees from fully participating in the  Read more...

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