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Driving fear out of the workplace : how to overcome the invisible barriers to quality, productivity, and innovation

Author: Kathleen Ryan; Daniel K Oestreich
Publisher: San Francisco : Jossey-Bass Publishers, 1991.
Series: Jossey-Bass management series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:

Argues that fear - specifically the fear of speaking up about problems in the workplace - limits and corrupts employees' performance. Drawing on data from 22 companies and on their experience, the  Read more...

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Additional Physical Format: Online version:
Ryan, Kathleen, 1947-
Driving fear out of the workplace.
San Francisco : Jossey-Bass Publishers, 1991
(OCoLC)646211753
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kathleen Ryan; Daniel K Oestreich
ISBN: 1555423175 9781555423179 1555425097 9781555425098
OCLC Number: 22421363
Notes: "A Bard Productions book"--Title page verso.
Description: xxi, 253 pages : illustrations ; 24 cm.
Contents: Dynamics of fear --
How fear prevents people from doing their best --
Boundaries of fear --
How fear operates in organizations --
Undiscussables: secrets that everyone knows --
Repercussions of speaking up --
High cost of fear --
Behaviors that create fear --
Cycles of mistrust that perpetuate fear --
Strategies for a high-trust work environment --
Build relationships without fear --
Acknowledge the presence of fear --
Pay attention to interpersonal conduct --
Value criticism: reward the messenger --
Reduce ambiguous behavior --
Discuss the undiscussables --
Collaborate on decisions --
Challenge worst-case thinking --
Creating a quality organization --
People are ready for a workplace without fear.
Series Title: Jossey-Bass management series.
Responsibility: Kathleen D. Ryan, Daniel K. Oestreich.
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"It has been tough to get a handle on fear, let alone find something specific to do about ituntil now. This book changes all that." --from the foreword by Joshua Hammond, president, American Quality Read more...

 
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