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Educating your clients from A to Z : what to say and how to say it

Author: Nan Boss; AAHA Press.
Publisher: Lakewood, Colo. : AAHA Press, ©2011.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Nan Boss; AAHA Press.
ISBN: 9781583261538 1583261532
OCLC Number: 700376806
Description: xxxix, 247 pages ; 24 cm
Contents: Veterinary communication basics --
Appointments --
Behavior and training --
Cancer --
Dentistry --
Emergencies and referrals --
Fleas and ticks and other things that bite --
Grief counseling and euthanasia --
Heartworms --
Intestinal parasites --
Joint disease --
Kittens and puppies --
Laboratory testing --
Money matters --
Nutrition and nutraceuticals --
Over-the-counter sales --
Pharmacy --
Questioning your clients --
Risk management --
Surgery and anesthesia --
Telephone skills --
Urinary disorders --
Vaccinations --
Weight control and exercise for pets --
X-rays, ultrasound, and other high-tech procedures --
Yearly exams and senior health care recommendations --
Zoonotic diseases.
Responsibility: Nan Boss.

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