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Effective customer care

Author: Patricia Wellington
Publisher: London ; Philadelphia : Kogan Page, ©2010.
Series: Creating success.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Effective Customer Care shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to offer value-added service to customers, how to improve the level of service offered, how to build long term relationships with customers and suppliers.
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Wellington, Patricia.
Effective customer care.
London ; Philadelphia : Kogan Page, ©2010
(DLC) 2009050536
(OCoLC)468979744
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Patricia Wellington
ISBN: 9780749459987 0749459980 9780749459970 0749459972 9780749460433 0749460431 1282697420 9781282697423
OCLC Number: 655848212
Description: 1 online resource (xiv, 130 pages) : illustrations.
Contents: The fundamentals of customer care --
Getting to know your customer's needs and requirements --
Creating the environment for customer care to flourish --
Effective communication with customers and colleagues --
Breaking down inter-team and inter-departmental barriers --
Complaints, problem solving and quality improvement --
Building long-term customer relationships --
Finally, finally.
Series Title: Creating success.
Responsibility: Pat Wellington.
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Abstract:

Effective Customer Care will help you gain the advantage over competitors. It offers tips on how to hang on to your client base while attracting new customers by providing a value added service.  Read more...

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""Effective customer care can win, hold and develop customers. This book identifies a major opportunity and is an excellent catalyst to make it happen."" - "Business Executive" "Effective customer Read more...

 
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