skip to content
Effective difficult conversations : a step-by-step guide Preview this item
ClosePreview this item
Checking...

Effective difficult conversations : a step-by-step guide

Author: Catherine Soehner; Ann Darling
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2017.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Print version:
Soehner, Catherine.
Effective difficult conversations.
Chicago : ALA Editions, an imprint of the American Library Association, 2017
(DLC) 2016038069
(OCoLC)962068547
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Catherine Soehner; Ann Darling
ISBN: 9780838915264 0838915264 9780838915271 0838915272 9780838915288 0838915280
OCLC Number: 973187067
Description: 1 online resource (xiv, 111 pages) : illustrations
Contents: Difficult conversations defined --
Getting clear --
Gathering resources --
Clarifying the message --
During the conversation --
You're not finished until you write it up --
Keep up the good work --
Coworkers --
A brief note about change management --
Managing up: how to have difficult conversations with your boss.
Responsibility: Catherine B. Soehner and Ann Darling.

Abstract:

Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/973187067> # Effective difficult conversations : a step-by-step guide
    a schema:Book, schema:CreativeWork, schema:MediaObject ;
    library:oclcnum "973187067" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ilu> ;
    rdfs:comment "Warning: This malformed URI has been treated as a string - 'https://img1.od-cdn.com/ImageType-100/2756-1/{BA204790-8A44-47C1-A2AE-7A4FCAC35133}Img100.jpg'" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/3805536386#Topic/interpersonal_communication> ; # Interpersonal communication
    schema:about <http://experiment.worldcat.org/entity/work/data/3805536386#Topic/business_communication> ; # Business communication
    schema:about <http://id.loc.gov/authorities/classification/Z682> ;
    schema:about <http://dewey.info/class/023.9/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/3805536386#Topic/language_arts_&_disciplines_library_&_information_science_general> ; # LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General
    schema:about <http://experiment.worldcat.org/entity/work/data/3805536386#Topic/conflict_management> ; # Conflict management
    schema:about <http://experiment.worldcat.org/entity/work/data/3805536386#Topic/library_personnel_management> ; # Library personnel management
    schema:about <http://experiment.worldcat.org/entity/work/data/3805536386#Topic/communication_in_library_administration> ; # Communication in library administration
    schema:author <http://experiment.worldcat.org/entity/work/data/3805536386#Person/darling_ann_ann_l> ; # Ann L. Darling
    schema:author <http://experiment.worldcat.org/entity/work/data/3805536386#Person/soehner_catherine> ; # Catherine Soehner
    schema:bookFormat schema:EBook ;
    schema:datePublished "2017" ;
    schema:description "Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Coworkers -- A brief note about change management -- Managing up: how to have difficult conversations with your boss."@en ;
    schema:description ""In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to: avoid unnecessary complications or confrontations down the line; prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues; diffuse volatile emotions by maintaining a calm, measured approach; and follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace."--Provided by publisher."@en ;
    schema:description "Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/3805536386> ;
    schema:genre "Electronic books"@en ;
    schema:genre "Handbooks and manuals"@en ;
    schema:inLanguage "en" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/962068547> ;
    schema:name "Effective difficult conversations : a step-by-step guide"@en ;
    schema:productID "973187067" ;
    schema:url <https://library.smu.ca/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009> ;
    schema:url <http://ezproxy.acadiau.ca:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009> ;
    schema:url <http://public.eblib.com/choice/publicfullrecord.aspx?p=4805356> ;
    schema:url <https://ezproxy.library.dal.ca/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009> ;
    schema:url <http://ezproxy.msvu.ca/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009> ;
    schema:url <https://www.overdrive.com/search?q=BA204790-8A44-47C1-A2AE-7A4FCAC35133> ;
    schema:url <http://public.ebookcentral.proquest.com/choice/publicfullrecord.aspx?p=4805356> ;
    schema:url <http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1469009> ;
    schema:url "https://img1.od-cdn.com/ImageType-100/2756-1/{BA204790-8A44-47C1-A2AE-7A4FCAC35133}Img100.jpg" ;
    schema:url <http://ebookcentral.proquest.com/lib/buffalo/detail.action?docID=4805356> ;
    schema:url <https://samples.overdrive.com/?crid=ba204790-8a44-47c1-a2ae-7a4fcac35133&.epub-sample.overdrive.com> ;
    schema:workExample <http://worldcat.org/isbn/9780838915264> ;
    schema:workExample <http://worldcat.org/isbn/9780838915288> ;
    schema:workExample <http://worldcat.org/isbn/9780838915271> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/973187067> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/3805536386#Person/darling_ann_ann_l> # Ann L. Darling
    a schema:Person ;
    schema:familyName "Darling" ;
    schema:givenName "Ann L." ;
    schema:givenName "Ann" ;
    schema:name "Ann L. Darling" ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Person/soehner_catherine> # Catherine Soehner
    a schema:Person ;
    schema:familyName "Soehner" ;
    schema:givenName "Catherine" ;
    schema:name "Catherine Soehner" ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Topic/business_communication> # Business communication
    a schema:Intangible ;
    schema:name "Business communication"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Topic/communication_in_library_administration> # Communication in library administration
    a schema:Intangible ;
    schema:name "Communication in library administration"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Topic/conflict_management> # Conflict management
    a schema:Intangible ;
    schema:name "Conflict management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Topic/interpersonal_communication> # Interpersonal communication
    a schema:Intangible ;
    schema:name "Interpersonal communication"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Topic/language_arts_&_disciplines_library_&_information_science_general> # LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General
    a schema:Intangible ;
    schema:name "LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/3805536386#Topic/library_personnel_management> # Library personnel management
    a schema:Intangible ;
    schema:name "Library personnel management"@en ;
    .

<http://worldcat.org/isbn/9780838915264>
    a schema:ProductModel ;
    schema:isbn "0838915264" ;
    schema:isbn "9780838915264" ;
    .

<http://worldcat.org/isbn/9780838915271>
    a schema:ProductModel ;
    schema:isbn "0838915272" ;
    schema:isbn "9780838915271" ;
    .

<http://worldcat.org/isbn/9780838915288>
    a schema:ProductModel ;
    schema:isbn "0838915280" ;
    schema:isbn "9780838915288" ;
    .

<http://www.worldcat.org/oclc/962068547>
    a schema:CreativeWork ;
    rdfs:label "Effective difficult conversations." ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/973187067> ; # Effective difficult conversations : a step-by-step guide
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.