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Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals

Author: David B Lipsky; Ronald Leroy Seeber; Richard D Fincher
Publisher: San Francisco : Jossey-Bass, ©2003.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
"Emerging Systems for Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems that organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender  Read more...
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Additional Physical Format: Online version:
Lipsky, David B., 1939-
Emerging systems for managing workplace conflict.
San Francisco : Jossey-Bass, ©2003
(OCoLC)606991847
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: David B Lipsky; Ronald Leroy Seeber; Richard D Fincher
ISBN: 0787964344 9780787964344
OCLC Number: 51652894
Description: xxiii, 406 pages : illustrations ; 24 cm
Contents: Part One: The evolution of conflict management systems. Introduction: The emergence of conflict management --
Forces of change : the transformation of the social contract in the workplace --
The rise of alternative dispute resolution --
New strategies of conflict management : the emergence of a new paradigm --
Part Two: The establishment of conflict management systems. Design of conflict management systems : internal features --
Design of conflict management systems : external features --
Implementation of conflict management systems --
Evaluation of conflict management systems --
Part Three: The future of conflict nanagement systems. Barriers to the growth of conflict management systems --
The future of workplace dispute resolution --
Appendix A: A list of corporations and other organizations studied by the authors and referred to in this book --
Appendix B: Glossary of terms.
Responsibility: David B. Lipsky, Ronald L. Seeber, Richard D. Fincher.
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Abstract:

Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to  Read more...

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"This is the most important book yet published to address the evolution of private justice systems for managing workplace disputes" (Industrial and Labor Relations Review, Vol. 57, No. 4; 7/1/2004) Read more...

 
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