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Emotional engineering : service development

Author: S Fukuda
Publisher: London ; New York : Springer, ©2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotion plays a crucial role in value recognition, but it is also important for team work, which extends beyond  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Emotional engineering.
London : Springer, ©2011
(OCoLC)706617905
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: S Fukuda
ISBN: 9781849964234 1849964238
OCLC Number: 695387359
Description: 1 online resource (xviii, 395 pages) : illustrations
Contents: 1. Emotion: A Gateway to Wisdom Engineering --
2. Shoji: A Communication Terminal for Sending and Receiving Ambient Information --
3. A Mixed Reality-based Emotional Interactions and Communications for Manufacturing Skills Training --
4. Exploitation of Designers and Customers' Skills and Creativity in Product Design and Engineering --
5. A Study on the Relationships between Drivers' Emotion and HUD Image Designs --
6. Emotional Design in the Virtual Environment --
7. Emotional Robot Competence and its Use in Robot Behavior Control --
8. Shape Design and Modeling with 1/F Fluctuation Characteristics --
9. Human-Entrained Embodied Interaction and Communication Technology --
10. Personal Cognitive Characteristics in Affordance Perception: Case Study in a Lobby --
11. Emotion-Oriented Human Computer Interaction --
12. BROAFERENCE-A Prototype of an Emotion based TV Quality Rating System --
13. 3D Shape Evaluation Properties in Real Space and Virtual Space --
14. Affective Driving --
15. Approximate Multi-Objective Optimization of Medical Foot Support --
16. Kansei Quality in Product Design --
17. Emotion in Engineering Design Teams --
18. Measurement of Wakuwaku Feeling of Interactive Systems Using Biological Signals --
19. Footwear Fitting Design --
20. Psychological Teamology, Emotional Engineering and the Myers-Briggs Type Indicator (MBTI) --
21. Designing of Emotional and Creative Motion.
Responsibility: Shuichi Fukuda, editor.

Abstract:

In an age of increasing complexity, diversification and change, customers expect individually tailored services. This book shows how to satisfy and manage their expectations throughout the product  Read more...

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