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Emotional intelligence for sales success : connect with customers and get results

Author: Colleen Stanley; Lyn Landon; Recorded Books, LLC.; Gildan Media Corporation.
Publisher: Prince Frederick, MD : Recorded Books, [2013], ℗2013.
Series: Your coach in a box.
Edition/Format:   Audiobook on CD : CD audio : EnglishView all editions and formats
Database:WorldCat
Summary:
Stanley illustrates how sales professionals can increase empathy and better restrain impulses for increased success in the field. She also profiles a number of top sales performers and shows how they employ EI in their day-to-day lives.
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Genre/Form: Audiobooks
Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Colleen Stanley; Lyn Landon; Recorded Books, LLC.; Gildan Media Corporation.
ISBN: 9781470346768 1470346761
OCLC Number: 833416867
Notes: Unabridged.
Compact disc.
Title from container.
Release date supplied by publisher.
Recording originally produced by Gildan Media Corp., p2013.
In container (17 cm.).
Performer(s): Narration by Lyn Landon of the 2012 book.
Description: 5 audio discs (5 hr., 45 min.) : digital ; 4 3/4 in.
Contents: The what, why, and how of emotional intelligence and sales results --
Closing the knowing-and-doing gap : when you know better, you do better --
The art and neuroscience of sales : the new way to influence --
Emotional intelligence and the sales process --
Prospecting : the real reason for empty sales pipelines --
Likeability : all things being equal, people buy from people they like --
Expectations : you get what you expect --
Questioning skills : what's your prospect's story? --
Reaching decision makers : how to better connect and meet --
Checkbook : get paid what you are worth --
People over process : the key traits of emotionally intelligent sales cultures --
Take the lead : sales leadership and emotional intelligence.
Series Title: Your coach in a box.
Responsibility: Colleen Stanley.

Abstract:

Stanley illustrates how sales professionals can increase empathy and better restrain impulses for increased success in the field. She also profiles a number of top sales performers and shows how they employ EI in their day-to-day lives.

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