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Emotional Labor in the 21st Century : Diverse Perspectives on Emotion Regulation at Work.

Author: Alicia Grandey; James Diefendorff; Deborah E Rupp
Publisher: Hoboken : Taylor and Francis, 2013.
Series: Series in organization and management.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as ""the management of feeling to create a publicly observable facial and bodily display"" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g.,  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Alicia Grandey; James Diefendorff; Deborah E Rupp
ISBN: 9781136232596 1136232591
OCLC Number: 845254014
Description: 1 online resource (345 pages).
Contents: Part 1: Overview 1. Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp Part 2: Person Perspectives: Within, Between, Dyadic And Group 2. Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens Daniel J. Beal, John P. Trougakos 3. Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor? Jason J. Dahling, Hazel-Anne Johnson 4. The Social Effects of Emotion Regulation in Organizations Stephane Cote, Gerben A. Van Kleef, Thomas Sy 5. Emotional Labor at the Unit-level Karen Niven, Peter Totterdell, David Holman, David Cameron Part 3: Occupational Perspectives: Customer Service, Call Centers, Caring Professionals 6. The Customer Experience of Emotional Labor Markus Groth, Thorsten Hennig-Thurau, Karyn Wang 7. Call Centers: Emotional Labor Over the Phone Danielle van Jaarsveld, Winnie R. Poster 8. Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals Rebecca J. Erickson, Clare L. Stacey Part 4: Contextual Perspectives: Organization, Gender, Culture 9. Emotional Labor: Organization-level Influences, Strategies, and Outcomes S. Douglas Pugh, James M. Diefendorff, Christina M. Moran 10. Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home Kathryn J. Lively 11. A Cultural Perspective on Emotion Labor Batja Mesquita, Ellen Delvaux Part 5: Multi-Disciplinary Perspectives: Reflections and Projections 12. Emotional Labor: Looking Back Nearly 20 Years Blake E. Ashforth, Ronald H. Humphrey 13. Emotional Labor Across Five Levels of Analysis: Past, Present, Future Neal Ashkanasy, Catherine Daus 14. Conceptualizing Emotional Labor: An Emotion Regulation Perspective James Gross 15. Reflecting on Emotional Labor as a Social Meme Anat Rafaeli 16. Back to the Future Amy S. Wharton
Series Title: Series in organization and management.

Abstract:

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as ""the management of feeling to create a publicly observable facial and bodily display"" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, i.

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"In this cutting-edge book the editors have done a masterful job of assembling an international team of experts to explore the critical discipline of emotional labor. This is a "must read" book for Read more...

 
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