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Emotional labor in the service economy

Author: Ronnie J Steinberg; Deborah M Figart; American Academy of Political and Social Science.
Publisher: Thousand Oaks, CA : Sage Publications, ©1999.
Series: Annals of the American Academy of Political and Social Science, v. 561.
Edition/Format:   Print book : EnglishView all editions and formats
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Genre/Form: Aufsatzsammlung
Additional Physical Format: Online version:
Emotional labor in the service economy.
Thousand Oaks, CA : Sage Publications, ©1999
(OCoLC)654737427
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ronnie J Steinberg; Deborah M Figart; American Academy of Political and Social Science.
ISBN: 0761917322 9780761917328 0761917330 9780761917335
OCLC Number: 40536557
Notes: "January 1999"--Cover.
Description: 230 pages ; 24 cm.
Contents: Emotional labor since The managed heart / Ronnie J. Steinberg and Deborah M. Figart --
The contours of emotional labor. Caring labor / Susan Himmelweit --
The cost of caring / Paula England and Nancy Folbre --
Comfort and struggle : emotion work in family life / Marjorie L. DeVault --
Emotional labor on the job. Changing scripts at work : managers and professionals / Gideon Kunda and John Van Maanen --
Emotional labor in service work / Robin Leidner --
Emotional labor in academia : the case of professors / Marcia L. Bellas --
Police force or police service? : gender and emotional labor / Susan Ehrlich Martin --
Emotional labor among paralegals / Jennifer L. Pierre --
Emotional labor, its measurement and repercussions. Emotional labor in job evaluation : redesigning compensation practices / Ronnie J. Steinberg --
The psychosocial consequences of emotional labor / Amy S. Wharton --
Emotional demands at work : a job content analysis / Ronnie J. Steinberg and Deborah M. Figart.
Series Title: Annals of the American Academy of Political and Social Science, v. 561.
Responsibility: special editors of this volume: Ronnie J. Steinberg, Deborah M. Figart.

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